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THESE TERMS OF SERVICE APPLY TO SERVICES ("PHONE SUPPORT”, "IN-HOME SERVICE”, “IN-BUSINESS SERVICE", “DROP OFF”, “ON-SITE SERVICE”) RENDERED BY SoCal PC

TERMS AND CONDITIONS

  1. We reserve the right to change the terms and conditions from time to time at our sole discretion. For Current Terms and Conditions, please visit www.SoCalpc.com/terms.aspx

LIMITATIONS

  1. LIMITATIONS TO SERVICE: SOCAL PC AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY SOCAL PC  AND/OR ITS THIRD PARTY SERVICE PROVIDER.
  2. FORCE MAJEURE: If SOCAL PC’s and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of SoCal PC and/or its third party service provider, SoCal PC and/or its third party service provider may choose not to provide services.
  3. LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL SOCAL PC AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY SOCAL PC AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.

RELEASE OF LIABILITY: YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS SOCAL PC AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM SOCAL PC, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS.

CUSTOMER RESPONSIBILITY

  1. End User Responsibility: You understand and agree that prior to contacting or allowing SoCal PC to perform any services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that SoCal PC or any Representative of, shall not be responsible under any circumstance for any loss or corruption of data and/or software.
  2. BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE SOCAL PC TECHNICIAN PERFORMING SERVICE ON YOUR PC. SOCAL PC AND/OR ITS REPRESENTATIVES SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

CUSTOMER PRIVACY

  1. SoCal PC, in no shape or form, will share customer information without prior written consent of the customer.
  2. Customer Data will not be stored on SoCal PC servers, PCs and or SoCal PC media, once service is complete, without prior written consent of the customer.

PHONE SUPPORT

  1. Services: SoCal PC will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer, internet connection speed or your computers configuration that is beyond our control.
  2. A minimum of one hour will be charged for any support provided by SoCal PC.
  3. Phone Support is charged in 30 minute increments after the initial 1st hour.

DROP OFF SUPPORT

  1. SoCal PC provides the customer with an option to “drop off” their computer as an alternate for in-home service or it may be released to SoCal PC to service at our business because of a problem with your computer, internet connection speed or your computers configuration that is beyond our control.
  2. A minimum of one hour will be charged for any support provided by SoCal PC.
  3. Drop Off Support is charged in 30 minute increments after the first hour.

ON-SITE SUPPORT (IN-HOME and IN-BUSINESS)

  1. Scheduling: Standard service hours are Monday-Friday, 5 PM- 8 PM, Saturday 8 AM - 8 PM. Additional charges may apply for rapid response services or service outside of normal business hours.
  2. Service Area: SoCal PC sets the service area. Typical service Area is within 10 miles of SoCal PC’s established business location. If a location lies beyond the standard service area, additional trip charges may apply. Please call SoCal PC at (951) 751-0201 for information pertaining to standard service areas and applicable trip charges.
  3. A minimum of one hour will be charged for any support provided by SoCal PC.
  4. On-Site Support is charged in 30 minute increments after the initial 1st hour.
  5. Access: The SoCal PC Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE SoCal PC TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR A SAFE WORKING AREA, THEN SERVICES MAY BE DENIED AND A $120 CANCELLATION CHARGE WILL BE ASSESSED. An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE SOCAL PC TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $120 CANCELLATION CHARGE WILL BE ASSESSED.

GIFT CERTIFICATES

  1. Gift certificates can be used to pay for services, labor only, rendered by SoCal PC.
  2. Gift certificates cannot be used or redeemed without the Authorization Code(s) and Authorized Signature, cannot be redeemed for cash, cannot be used or redeemed towards previous sales and or service, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable or exchangeable.
  3. Any sale or service exceeding the value/allotted time of the gift certificate(s) requires additional methods of payment to complete the transaction. You understand that should you wish to continue service after your gift certificate(s) is/are exhausted, you are solely responsible to pay to continue such service.
  4. Any sale or service less than the value of a gift certificate causes the unused balance to be placed in the account of the gift certificate recipient for use in a future transaction.
  5. Gift Certificates are redeemed on an hourly basis.
  6. A minimum one hour will be charged for any support provided by SoCal PC.
  7. Complimentary Gift Certificates expire within 180 days of issuance and consist of 1 service visit.
  8. SoCal PC gift certificates may be used to pay for In-Home PC Service only.

PAYMENT

  1. Payment, for Services rendered, is due prior to the SoCal PC Technician Leaving your Residence/Business, within 24 hours of completion of drop off service, or at the completion of the PHONE SUPPORT Call. PHONE SUPPORT Call Payments can be made using PayPal.com unless another written agreement is made between SoCal PC and the user. PayPal.com, cash or checks may be used for On-Site Service, unless another written agreement is made between SoCal PC and the user. If full payment of the invoice amount is not received by the date due, you will be charged a late fee of $25 plus 3% each month thereafter for any unpaid balance, including previous penalties.
  2. A $25 returned check fee applies to any returned checks in addition to the late fee.
  3. Payment by PayPal will incur associated transaction fees.
  4. Monthly Service Contract Payments are due at the beginning of each month that the contract is in effect.

CHANGES, CANCELLATIONS AND REFUNDS

  1. To change/cancel your service and/or order, you must contact SoCal PC 24 hours notice prior to the scheduled time of services or within 24 hours of the order. Cancellations must be completed by calling (951) 751-0201 or sending an email to cutomerservice@SoCalPC.com.
  2. If cancellation is not made 24 hours prior to the scheduled service time or within 24 hours of placing an order, a $140 service fee will apply, otherwise the payment amount will be fully refunded in the manner it was made.
  3. If you are not satisfied with your service, please call SOCAL PC (951) 751-0201 or send an email to customerservice@SoCalpc.com, for a resolution. We stand behind our services for 15 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy the situation.

Service Terms and Conditions.pdf